Our dedicated Support team constantly monitors various key metrics, such as the average web response time, server CPU usage, and active connections, among others, to ensure optimal system performance and an excellent end-user experience. By detecting any anomalies in a timely manner, we prevent any negative impact on the user. To facilitate efficient communication between the user and the Support team, we have incorporated easily accessible Help buttons that create tickets in our Jira Service Desk Portal.
Maintenance and Support
Moreover, our Service Level Agreements (SLAs) serve as a framework for our response times to support requests, based on the priority level of the ticket. Our SLAs promote maximum productivity from our Support team while satisfying the user. In the event of any questions or concerns, our Support team is always within reach via e-mail or phone.